VeterinaryPermanent

VETERINARY RECEPTIONIST | GAUTENG, Johannesburg North

Johannesburg, Gauteng

Our client, a well-established and highly regarded small animal veterinary practice, is seeking a dedicated, skilled, and professional Receptionist to join their friendly and supportive team. This is an excellent opportunity for an experienced individual who thrives in a client-focused environment and enjoys being an integral part of a busy veterinary practice. The successful candidate will be the welcoming face of the practice, providing exceptional customer service while ensuring the smooth day-to-day operation of the reception area. A warm personality, professional approach, and genuine passion for helping both clients and their pets are essential. Previous experience in a veterinary reception or a similar client service role is required. Strong knowledge of over-the-counter veterinary medications, pet nutrition, and prescription diets will be highly advantageous. The ideal candidate will be confident, organised, and capable of managing multiple responsibilities in a fast-paced environment. If the successful candidate is looking to become part of a caring and professional veterinary team where exceptional client service and patient care are valued, this could be the ideal opportunity. Apply online or send a comprehensive CV to Amanda at amanda@optivet.co.za.

The role

  • Welcome clients and their pets in a friendly and professional manner.
  • Manage appointments, bookings, and the daily practice schedule.
  • Answer telephone calls, emails, and client enquiries efficiently.
  • Process payments and maintain accurate client and patient records.
  • Assist clients with over-the-counter medications, flea and tick products, and pet nutrition recommendations.
  • Dispense veterinary diets and other retail products.
  • Liaise with veterinarians and nursing staff to ensure seamless patient care.
  • Maintain a clean, organised, and welcoming reception area.
  • Assist with general administrative duties and stock control as required.

Minimum requirements

  • Previous experience in a veterinary receptionist or similar reception/customer service role.
  • Sound knowledge of over-the-counter veterinary products and pet food.
  • Excellent communication and interpersonal skills.
  • Professional appearance with a friendly and compassionate demeanour.
  • Strong organisational and time management skills.
  • Computer literacy and the ability to learn practice management software.
  • Ability to work well under pressure while maintaining attention to detail.
  • A genuine passion for animal health and outstanding client service.
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