We are seeking a friendly, efficient and knowledgeable Optical Laboratory Customer Service Agent to join a Durban-based optical laboratory. The successful candidate will be responsible for providing professional customer support to Optometrists and optical practices while ensuring that orders and enquiries are handled accurately and efficiently.
The role involves managing customer enquiries via telephone, WhatsApp and email, capturing and processing laboratory orders, providing updates on job progress and assisting with lens, prescription and product-related queries. The successful candidate will also liaise closely with the laboratory team regarding urgent and outstanding jobs, delays and remakes, while handling customer concerns and complaints professionally.
This is a great opportunity for a positive, solutions-driven individual with strong communication skills, attention to detail and a background in the optical industry.
