Client Service Agent

Client Service Agent

An established optical supplier is looking for a friendly, professional and customer-focused Client Service Agent to join their growing team. This is an exciting opportunity for someone who enjoys working with people, building strong client relationships and ensuring excellent service delivery.

The successful candidate will be responsible for processing client orders, handling enquiries, resolving queries, coordinating despatches and assisting with export administration. The ideal candidate will have Matric, at least two years' relevant experience, strong Microsoft Office skills and excellent communication abilities. Optical industry experience will be advantageous.

We are looking for someone who is reliable, organised, detail-oriented, positive and enjoys being part of a team. A willingness to learn, take ownership and go the extra mile for clients is essential.

Working hours: Monday to Friday, 08:30 - 17:00.

The role

Receiving and capturing all rep, email and website orders
Recording all orders on the order control sheet
Printing picking slips and despatch sheets, and generating waybills
Answering client calls and supporting the call centre during peak periods
Resolving order, stock-availability and delivery queries, escalating where needed
Booking online couriers for export clients
Assisting with export proforma and customs invoices
Liaising with export clients on their orders
Keeping client records accurate and up to date on system

Minimum requirements

A minimum of 2 years' work experience is required in one of the following: client service in the optical industry (preferred); call centre or client service in another industry; or sales, order or export administration.
Matric (Grade 12) as a minimum.
A professional telephone manner and a good command of written and spoken English.
Strong Microsoft Office skills - Excel, Word, Outlook and PowerPoint.

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